Dispatch PolicyCHRISTMAS 2017 - Please note that we can no longer guarantee pre-Christmas delivery on any orders placed after 2nd December 2017, this is due to the 10 business day lead time that we aloow to hand make all of our items.
Due to the handmade nature of our business, most products (unless stated otherwise on product pages) are made to order and therefore will be dispatched either within 10 business days (leather items) or 3 business days (paracord and other items) of placing your order. Some orders will ship quicker, however some larger orders may also take a little longer. We aim to make and dispatch all orders as quickly as possible.
Shipping costs are set at a single flat rate which will cover 95% of orders. If your order is excessively large and exceeds our shipping weight limit an additional charge may be added but we will always contact you prior to charging this extra fee.
UK Mainland: £2.45 delivery ( Royal Mail Tracked® 48 hour service)
All EU Countries: £4.95 / Approx. €5.70 (Royal Mail Airsure® or International Signed For™ 5-7 business days**)
Rest of the world: £8.95 / Approx. $13.45 (Royal Mail Airsure® or International Signed For™ up to 7 business days**)
**Times may vary depending upon the destination and customs processing.
We ship to almost every country. We use a fully trackable international signed for service.
To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.
Please note that if you live outside the EU then you may sometimes incur customs charges, this is out of our control, and is a cost to you the customer.
Customers are responsible for inputing and providing us with correct address details with which to ship your order to. If your address details are out of date or incorrectly input by yourself, the customer, we hold no responsibilty if the parcel is consequently lost, delivered to an incorrect address or returned to us. If you require the parcel to be re-sent, you will be liable to repay the applicable shipping fee.
Shipping TimesAll Paracord items, such as our Paracord Keyclips and Paracord Shackle Bracelets are handmade and dispatched within 3 business days. All leather items will be handmade after your order has been placed and will typically be dispatched within 10 business days of placing your order. Please note dispatch times may be increased if your order is placed over a bank/public holiday.
Mainland UK orders are sent using a fully trackable Royal Mail service and delivered to you within 2-4 business days after dispatch date. International orders are typically delivered within 5-7 days, depending upon the destination and customs processing. We will send all international orders using a trackable courier service.Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.
Returns & ExchangesWe will need to be contacted before we authorize any return/exchange.
Ashdown Workshop will gladly accept returns for an exchange or store credit of equal value minus shipping charges, however please note that we will not accept returns of any kind if the product has been specially made or customised for the customer in any way. Returns must include a copy of our delivery packing slip. The item must and be returned to us in its original condition and is to include all original packaging. If a product is defective, it will be exchanged for a new product at no additional charge.
Please note that no refunds or exchanges can be given on custom made items or orders.
Returns will be accepted only if the return is sent within 30 days of the delivery confirmation date.
All packages are to be fully insured. The package remains the responsibility of the customer until it arrives back with us. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.
Ashdown Workshop offers a cooling-off period which ends seven working days after the day the goods are received. Consumers must inform us in writing - by letter, fax or email after which your money will be reimbursed as soon as possible and within a maximum period of 30 days of your decision to cancel.Ashdown Workshop doesn't refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.
To what extent are your products handmade?
All of our products are completely 100% handmade, with no use of machines in any way. Our products are hand cut and hand stitched using tradition methods and tools. Please don't hesitate to contact us if you have any questions about a particular product or way in which something is made.
What type of leather and other materials do you use?
We currently use vegetable tanned madison shoulder leather in two different substances, 3oz and 5oz, for most of our small leather goods. We use saldago belting leather in a 7oz substance or a 9oz Gaucho belt leather for our belt range. Please note that the leather we use may have subtle blemishes and scarring, which adds to the character and unique feel of every product. Leather colours and tannage may also vary slightly as we receive new leather deliveries throughout the year. We use a 550 military grade paracord for some of our other accessories.
When will a 'sold out' item appear back in stock?
Although, due to some products being made to order, most items will constantly appear in stock however we may from time to time asign a temporary 'sold out' status to an item. A 'sold out' status will normally mean that we are waiting to re-order materials required to make that item and we will normally aim to have these products available to order again within 3 weeks, however if you have a question about a specific product then please contact us
Do you offer customisation of products?
Yes we currently offer custom options for all of our paracord products. You can place a custom order or request for paracord items be visiting our Custom Order page. We hope to develop a similar ordering process for all of our leather goods in the near future.
Do you offer wholesale?
We are currently looking to take on a small amount of wholesale accounts... please contact us with your business details if you're interested in selling our products.
Store/Payment InformationWhat forms of payment do you accept?
We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments. Please note that delivery of orders paid via PayPal eCheck will take an additional 4 to 9 business days to allow for the eCheck transfer period.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.
The gift certificate total must be used in full against one single purchase. The certificate total cannot be spread over multiple purchases. The gift certificate total must be redeemed within one year of date stamped on your gift certificate.
How secure is this store?
All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.